Privacy Policy

The policy: This privacy policy notice is for this website; www.robustittraining.com and served by Robust IT Training Ltd Room FF33, Kao Hockham Building, Edinburgh Way, Harlow CM20 2NQ and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

• “I”, “our”, “us”, or “we” refer to the business, RobustIT Training Ltd.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a users computer or device.
• Processing of your personal data.
• Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to be object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

We collect the following data from you:

• First Name when you register on our site or sign up to our newsletter
• Last Name when you register on our site or sign up to our newsletter
• Email Address when you register on our site or sign up to our newsletter
• Contact Number (and alternative if needed) when you register on our site
• Username when you register on our site
• Products Purchased (as they are purchased through either our site, or exclusive offers)
• Information about your computer including your IP address, browser type, operating system etc.

We collect the following data from you:

• Credit Card & Debit Card Information
• Bank Details

We may use your personal information to:

• To respond to your questions and requests
• To provide you with access to certain areas and features of this website
• We may use the information to improve our products and services
• To administer our website
• Facilitate and process orders with 3rd parties – for example, create accounts on relevant course suppliers database to provide access to your • purchased course. This is to protect your legitimate interests
• Providing you have consented (opted in) to our email marketing/ newsletter, we periodically send promotional emails about new products and special offers

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

We use cookies to make our website work including:

• Tracking analytics e.g. Google, Facebook etc
• Determining if you are logged in or not
• Remembering your search settings
• Remembering if you have accepted our terms and conditions
• Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey)
• There is no way to prevent these cookies being set other than to not use our site.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Please be aware that when you communicate with us via telephone, we may record the call. This recording process captures:

• A digital copy of the conversation held over the telephone.
• The phone number from which the call was made.
• Additionally, any personal information shared during the call will be part of this recording.

These recordings are kept in accordance with our usual data retention policies. Please note that these recordings are exempt from data access requests, as their primary purpose is to serve as verification for transactions and to gather intelligence for internal use.

You may occur an admin charge for non simple information requests.

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from our marketing list, by contacting our support team support@robustittraining.com.

Our EMS provider is; www.activecampaign.com. We hold the following information about you within our EMS system

• Name
• Contact Number
• Email Address
• Purchase Time & Date

Resources & further information

• Overview of the GDPR – General
• Data Protection Regulation
• Data Protection Act 1998
• Facebook Privacy Policy
• Google Privacy Policy

Cookie Policy Page

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

• Your consent status or the withdrawal of consent
• Your anonymised IP address
• Information about your Browser
• Information about your Device
• The date and time you have visited our website
• The webpage url where you saved or updated your consent preferences
• The approximate location of the user that saved their consent preference
• A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship. We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to the lender's privacy notice for information on how they process your data.